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4 Signs That Your Business Needs Managed IT Services

In an age of increasing digital sophistication, effectively managing your IT services is a requisite for a successful business. Companies are faced with the choice of keeping their operations in-house or outsourcing it to an IT organization like C3 Tech. While certainly not an easy choice, there are significant benefits for companies who have looked externally for help with IT operations. If your business is in the midst of such a choice, here are four signs that your organization may need managed IT services.

The Difficulty of In-House Operations 

Maintaining a good in-house IT operating team can be difficult. There’s no lack of jobs in the IT career field and it isn’t uncommon for staffers to move on to new opportunities if circumstances are more favorable elsewhere. With managed IT services from companies like C3 Tech, you won’t have to worry about finding and retaining IT staff, sharing and subsequently having to change sensitive passwords, or any potential retaliation from disgruntled workers.  

High Costs

An issue of operating IT in-house is the potential risk of high expenses and the uncertainty of monthly costs. High costs can result from a cyber attack, loss of data, or some sort of server damage. Whatever the cause may be, you’ll find your budget becoming untenable if such events occur to your company. With C3 Tech, your company will know what to expect monthly in terms of budget and expenses. 


Cybercrimes have been steadily rising as technology becomes increasingly sophisticated. It can be nearly impossible to manage and keep up with the latest trends when seeking to avoid cyber attacks. That’s why your business needs a comprehensive cybersecurity strategy. With their wealth of knowledge and experience, companies like C3 Tech can formulate plans to keep your employees and data safe.

Old Infrastructure

Businesses that run their IT operations in-house often have the issue of having out-of-date software and hardware. To successfully manage your IT operations and lower your risk of data loss or security vulnerabilities, you’ll need to have the latest programs, applications, and servers. While ensuring that all of your software and technological infrastructure are up-to-date may seem like a simple task, it requires expertise and experience to understand the required steps. 

Any business looking to save costs and maximize its IT operations should consider managed IT services. The difference between outsourced IT management and in-house operations in terms of expenses and effectiveness can be substantial. If you’re interested in the benefits of managed IT services, contact us by calling our number at (714) 689-1700 for further consultation. For over 25 years, C3 Tech has been a trusted partner for Orange County businesses by providing protection from unwanted cyber attacks and allowing organizations to focus on what they do best. Our team of experts can help your business with network monitoring, dark web protectioncybersecurity training, and various other managed services. 

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Managed IT Services in the Time of COVID-19

COVID-19 has created much uncertainty within industries and businesses. For many organizations, this period of time has seen cuts to staff and spending due to financial constraints. Businesses are now more closely scrutinizing their expenditures and one area that is being examined is IT spending. As IT departments face reductions in spending and staff, more companies are considering the approach of managed IT services as a means to maintain some level of network support and security. With the unpredictability of the current climate, here’s why now more than ever is the time for your business to have managed IT services. 

Cost and Budget Consistency 

Businesses who run their IT operations in-house often encounter the issue of varying monthly expenses. For some months, these expenses can be overwhelming. Current circumstances have particularly exacerbated this problem creating further uncertainty for companies. With managed IT services come consistent monthly lower costs and resource allocation. Companies like C3 Tech will handle your day-to-day IT operations and allow your organization to budget and plan accordingly.

Efficient IT Operations

As businesses adjust to the current working climate, maintaining effective IT operations is a necessity. Loss of company data or attempts to steal an employee’s personal information remains a worry for organizations and perhaps even more so because of present circumstances. Any cyberattack or similar setback can result in a drastic drop in productivity, which is the last thing any business can afford, especially at this moment. Managed It services are an effective means of network security and protecting your business from cyberattacks. It allows for businesses to allocate resources elsewhere and maintain productivity without worry of having their operations interrupted. A good managed IT service provider will alleviate many of your IT worries. One such provider is C3 Tech, who has a team of experienced professionals ready to meet all of your IT needs.

With so much day-to-day uncertainty for businesses as a result of COVID-19, reduce some of it by making the switch to managed IT services. Not only would it be financially beneficial, your IT operations will likely become more efficient as well. Our team at C3 Tech has over 25 years of experience helping Orange County businesses with their IT operations. C3 Tech provides expertise in areas like dark web protection, cybersecurity training, network monitoring, and other managed services. Give us a call today at (714) 689-1700 for further consultation about how C3 Tech can help fulfill your business’s IT needs.

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What is Managed IT Service?

Man using IT Solutions

In this digital age, the options for keeping your business connected and running are vast. Whether it’s through network connectivity, remote collaboration, file access, or dark web protection, there are virtually endless aspects of information technology to worry about in order to keep your business operating efficiently. If you want to be able to focus all of your energy on helping your business thrive, you want managed IT services from C3 Tech. Our team of experts will help monitor all of your IT solutions and keep you running, so you can focus more on the things that matter.

What are managed IT services?

Managed IT services are when a company outsources its IT functions to a specialized third-party managed service provider, such as C3 Tech. As an MSP, we take on full responsibility for your IT operations, including network monitoring, IT support, problem resolution, and more. We’ll keep your company data secure and ensure the smooth operations of your software and technology. Rather than paying an in-house team that may not be needed at all times, we offer IT solutions when you need it with customizable service packages tailored to your company.

What are the benefits of managed IT services?

The biggest benefit of managed IT services for most companies is the significant cost savings. Outsourcing your IT operations to a third-party provider is often much cheaper than paying for a full-time, in-house team. It also offers businesses the advantage of being able to precisely forecast their IT costs for the quarter or year. Whereas in-house IT costs can fluctuate based on staff turnover and the specific issues encountered throughout the pay period, managed IT services cost one flat-rate fee that covers any and all issues that may arise. Managed service providers such as C3 also offer a wealth of experience that most in-house IT departments won’t have due to our extensive experience helping a wide variety of client accounts. With better support and security at a reduced cost, the benefits of managed IT services are significant.

IT Solutions in Santa Ana

Why C3 Tech?

At C3 Tech, we know what it’s like to manage small businesses and what the needs of those businesses are. We prioritize comprehensive service in a stress-free, flat-rate package. You want peace of mind that your costs won’t fluctuate from month to month and that you won’t be penalized for having IT problems. C3 Tech’s flat-rate fee covers everything, whenever you need it done. You’ll never pay more because your network went down or a server failed. We pride ourselves on providing reliable service at a reliable rate. We also offer tailored service packages that perfectly suit your company, so you’ll never pay for more than you need. 

If you want to experience the C3 difference, give us a call today at (714) 689-1700 for more information. We offer a range of IT services including managed services, network monitoring, dark web protection, VoIP services, and much more. We’ve helped Orange County businesses stay protected and at peak performance for more than 25 years, and we’d love to help you too. Get the best IT Solutions in Santa Ana!

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How C3 Tech Can Help You Set Up Remote Work

Remote Work

During this new normal, companies that have never operated remotely are now being forced to quickly figure out a way to make it feasible. While remote working solutions are now easier than ever thanks to modern technology, there are still quite a few kinks that will likely need to be worked out when you first switch to a new method of operation. Luckily, C3 Tech is here to help you through this difficult time and assist you in making the transition to remote working. From managed IT services to cybersecurity training for employees, here are just a few ways that we can help you get set up and get back to work quickly.

VPN and Connectivity

Having employees work from home means that they’ll need to have constant, remote access to files that were otherwise available to them in the office. This most often means having secure access to documents and files stored on a company server. C3 Tech has everything you need to get equipped for remote working and secure file access, including document management, off-site data storage, and managed IT services. We can scan and index any physical files that need to be digitized and made available for remote workers. We can also make a backup of all data for quick recovery in case of a remote work emergency. Finally, we offer comprehensive managed IT services with expert support, so you can avoid any significant downtime due to technical difficulties.

Cloud Collaboration

Collaborative working doesn’t have to stop just because everyone’s working at home. Utilizing cloud-based software such as the Office 365 suite allows team members to work together on a single document in real-time. Instantaneous file-sharing controls, real-time co-authoring capabilities, and even remote presentations are just a few of the benefits of Office 365. The team at C3 Tech can help you download and set up whatever programs you need to continue working effectively as a team from anywhere in Southern California.

Remote Work

Remote Conferencing and Communications

Communication is more important than ever now that everyone’s working from home. Being able to receive calls from employees as well as customers is crucial to business operations, which is why C3 Tech offers VoIP services for all clients. C3’s VoIP services make it possible to answer work calls from your laptop or cell phone, so you can access your business line with no hassle. Our expert staff will install all necessary hardware or software, and we’ll provide any training needed to make the transition worry-free. Make sure your team is always in touch with remote video conferencing and phone services enabled by C3 Tech.

vCIO Consultations

During this uncertain time, we’re providing all clients with the opportunity for virtual Chief Information Officer consultations to discuss business continuity. We’ll go over plans for data backup, disaster recovery, cybersecurity, and endpoint protection to ensure strong network security and give you peace of mind. C3 Tech is here to help you in whatever way we can.

If you’re currently transitioning to a remote work operation and you’d like professional assistance in the process, give us a call at (714) 689-1700. We’ll perform a network assessment and determine the next steps within your budget. 

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Why Every Business Needs Network Monitoring

Modern businesses in Santa Ana are almost universally reliant on their internal computer networks to be productive. No matter how large or small your company may be, network failures, server crashes, or service downtimes can threaten a business’s livelihood and cut into the bottom line. This means that network monitoring services that can identify and avoid these pitfalls are incredibly important. When properly used, monitoring services can detect slow and failing components, such as monitors, routers, firewalls, servers, and software. If you’re not sure that you can independently handle network monitoring for your business, C3 Tech’s IT monitoring services can handle these issues on your behalf. Here are just a few of the reasons why proper network monitoring is so critical for a business’s success. But what does this service do for you?


Network monitoring adds another layer of cybersecurity to your business, preventing intrusions from unfamiliar devices that attempt to connect to the network. It can also help prevent your employees from accessing potentially harmful websites that can infect your network with malware. Network visibility is critical to creating a “map” of your business’s devices and network nodes, so you can know what is happening where. 

Maintaining Productivity

Network outages mean a heavy hit to a business’s bottom line, whether you’re a small business or a major enterprise. With network monitoring, you can anticipate or avert network outages and address problems proactively rather than reactively. This can help reduce overall risks to your business as well as reduce the workload on your IT team or IT service provider. 

Network Monitoring woman at computer


Network monitoring can help drastically reduce the amount of time it takes to troubleshoot any problems. With network monitoring, you should have a set of benchmark data for your network’s normal performance parameters, such as data upload and download speeds, server lag, and more. If you detect any abnormalities with your network, monitoring can enable you to trace them back to their root cause more quickly and effectively. 

Planning For The Future

With proper network monitoring, you can detect if a particular piece of hardware is behind multiple network failures and identify it for future replacement. Proper network monitoring also enables you to add new devices seamlessly as your business expands, rather than having to go through the trouble of integrating them in different ways every single time. 

Monitoring Usage Trends

With network monitoring, you can also determine which parts of your system are being overused and which are being underused. If your business is dependent on a web portal for customer service, for instance, you can identify the peaks and valleys of usage and allocate resources to give your users a better experience. You can also track how specific applications are used and identify what is popular with different groups or locations. 

If you are looking for trustworthy monitoring or IT outsourcing service in Santa Ana, you can put your faith in C3 Tech. Our managed IT services, network security, data recovery, and more all ensure that your business’s network will be healthy and reliable no matter how much you use it. With network monitoring from C3 Tech, you’ll be able to focus on your business’s core competencies rather than having to worry about your IT needs. Call us today at (714) 689-1700, and we can discuss your Santa Ana company’s IT requirements. To learn more, visit our network security page!

Businessman looking at an internet failure screen on a computer. He is in an office

What To Do After a Network Crash

For most modern businesses, having a reliable and functioning computer network is the most critical part of their success. Unfortunately, even the most reliable networks can suffer from unexpected issues or crashes. In these moments, the most important thing is that you know what to do and how to handle the stress of the situation. These are the actions we consider to be the most important for handling a network crash at your Santa Ana business. Luckily, C3 Tech offers Managed IT services and knows just how to respond to these situations.

  1. Stay calm. 

Panicking will obviously not help anyone in this situation. Your managers and peers need to see you handle the crash in a calm and professional manner. At the same time, you shouldn’t be nonchalant or lackadaisical about the crash. You need to have a level head, but also be eager to find a solution to the problem as quickly as possible, whether that means data backup and recovery or hardware replacement.

  1. Be prepared.

Have your tech support resources, such as contact information and web portals, readily accessible. It’s important that you don’t just save this information on your servers, as these servers could be the very reason behind the network crash. Instead, have a paper copy as well for the sake of redundancy. Getting in touch with your managed IT service provider like C3 Tech can quickly remove the headaches of dealing with a crash. This lets you focus on answering the concerns of your employees while we address the issue and perform data recovery.

  1. Manage user expectations. 

In situations where you can identify how long it will take to fix the issue, communicate these estimations to your team, but be realistic about it. If it’s going to take you an hour to finish data backup, tell your users this rather than repeatedly promising an unrealistically short timeframe. If you’re not sure how long it will take you to recover from the crash, tell your users what you do know and update them as you go along.

managed IT services - men in server room - network crash

  1. Know where to get replacement parts locally. 

Working with a local company that is knowledgeable and maintains a good stock of spare parts or units can let you quickly replace any defective equipment rather than waiting days for it to be shipped. If possible, have an account set up that lets you order replacement parts as quickly as possible. 

  1. Keep track of what you do. 

When attempting a fix or data recovery, take notes on what you do and what changes you make. These notes can help you document the exact problem and will make it easier for you to backtrack in case you need to try something different. It can also be useful if you have another crash in the future, serving as a procedure checklist if the problem repeats itself. 

  1. Test repeatedly. 

After you think you’ve solved the problem, test your solution multiple times. Do so from a user perspective, such as a workstation or terminal, to make sure that your fix has gone out and impacted your full workforce. 

  1. Document the problem for the future. 

After you’ve resolved the crash, compile your notes on the causes behind the crash and steps you took to resolve it so that you have a reference for the future. Even if the exact issue never occurs again, you will still have a point of reference for any other similar problems, should they arise. This will also be useful if you’re out of the office and someone else has to resolve the crash and perform data backup.

If you’d like to have a managed IT service provider that can handle network crashes for you, you can trust the professionals at C3 Tech. Our data backup and recovery services can help you get past unexpected issues with minimal interruption to your business’s workflow, and our My C3 web portal provides constant monitoring for network issues. We also provide office technology solutions, employee cyber-security training, and much more. If you’re interested in our network crash assistance, data recovery, or other Managed IT services for your Santa Ana business, give us a call at (714) 689-1700.

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The Importance of Document Management Services

In this modern digital age, proper record-keeping and documentation have never been more important. While it may seem like something that a Santa Ana business can put on the back burner, letting document management fall to the wayside can have severe repercussions. Aside from ensuring that businesses stay organized and run smoothly, there are numerous laws and regulations at the state and federal levels that require proper documentation by businesses. For example, the Sarbanes-Oxley Act, or SOX, is a federal law that places several requirements on public company boards and accounting firms concerning the maintenance and storage of their documents. Penalties for violating this act can range from fines to jail time for those that fail to comply. Even if you aren’t in danger of violating laws, losing records costs both time and money, so protecting and managing your data is critical no matter what.

For this reason, many businesses choose to partner with a document management service that can handle their record and information management programs rather than go it alone. A proper document management service should be able to handle documents throughout their entire lifespan, from uploading and storage to retention and secure destruction solutions. It should also be secure against outside intrusion or hacking attempts, as well as easy to use and train employees on. 

The first and largest benefit of a good document management service is having a timely and effective method of accessing your business’s files, day or night. Even if your internal IT team is busy with other tasks, a third-party document management service will be available to help you. With C3 Tech, you have access to a 24/7 monitoring desk that can help ensure that your document management systems are always running properly. 

Another major benefit of having a data management service is that you can have off-site storage separate from your business and the physical location of its servers. This redundancy means that even if your offices suffer from a natural disaster like a fire, flood, or earthquake, your business’s documents will still survive. This lets you focus on getting your business back on its feet rather than worrying that all of your paperwork survived. 

Lastly, by partnering with a document management service, you can have a customized plan tailor-made for the needs of your business. An accounting firm will have different document management requirements than a healthcare provider, for example. By using a data management service rather than an out-of-the-box system, your service provider can alter and customize elements of your document management programs to your unique needs. 

If you need a trustworthy document management service, you can rely on the professionals at C3 Tech. We partner with businesses in Santa Ana and the rest of Orange County to fulfill their IT and office technology needs, including document management, cybersecurity, and office copier requirements. With over two decades of experience and 300 different business partners across Orange County, we’ve consistently proven our ability to advance and protect the interests of our customers. If you would like to speak with one of our friendly and knowledgeable team members, call us at (714) 689-1700 today. 

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The Importance of IT Support for Small Businesses

Small business owners face a wide range of challenges, from budgeting to insufficient staff and client management. The last thing that you should need to worry about is the reliability of your IT Support. Managed IT services are a valuable tool for small businesses to utilize because it allows small business owners to focus on what’s most important while saving money and increasing productivity and efficiency. 

Enhance Your Business Security

Business security is perhaps the most important aspect of managed IT services for a small business to utilize. Cybercriminals go after companies of all sizes, and small businesses are usually financially devastated by such attacks if they’re successful. Implementing a strong security strategy and eliminating obvious vulnerabilities will help you ward off malware, hacking, and other potential cybersecurity threats. C3 Tech’s cybersecurity training, dark web monitoring, network security services, and data backup plans are all effective ways to help ensure that your company stays safe and secure from data or security breaches of any kind. 

Get Exactly What You Need

Managed IT services are tailored solutions that fit your business’s specific needs. Choosing plans that offer you more than you need will cost you more money than you need to spend, and plans that are too small for your business can leave you susceptible to security breaches or slow IT response times. Here at C3 Tech, we manage all of your IT services and keep them at peak operation for a flat-rate fee, so you can focus your efforts on spurring your revenues to grow. Our custom packages are tailored to fit any business size or budget, and our flat-rate fee means that you’ll never be unexpectedly charged more for network errors or server failures. When it comes to managed IT services, reliability is what you need to succeed.

man working on computer - C3 Tech

Increase Productivity

Having the right technology and having that technology work properly are two things needed to increase a company’s efficiency and productivity. When your technology stops working or starts working less efficiently than usual, your employee’s work output and your profit suffer as a result. Maintenance, repairs, and IT support are key for keeping your company running at optimal efficiency. No matter what time or day it is, even holidays, a managed IT service support team will always be there to monitor your operation. Small businesses can’t afford to be offline and unable to work for hours or days at a time. Here at C3 Tech, we completely understand that, which is why we’re always here for you, no matter what the problem is. 

Looking for an office technology company? C3 Tech is the best IT company in Santa Ana! Our team of certified technicians services data backup offers comprehensive tech solutions and can help you get cutting-edge office equipment. Customers love our IT services because they’re quick, helpful, and always available for your business. Whether your servers need a backup service or you need new office technology equipment, we can do it all. Choose from our stellar VoIP services, tech solutions, dark web scanning, security services, managed print services, and other web services. Get the best office technology your business deserves!

Small businesses need to make IT support a priority in order to maximize efficiency and spur financial growth. It’s an investment that makes doing business easier and gives you peace of mind. Spend less time worrying about IT nightmares and more time focusing on how to help your company succeed. Managed IT services from C3 Tech will take care of everything for you with custom packages that are tailored to your company’s technological needs and available budget. To find out more about C3’s range of IT services, including managed IT, give us a call today at (714) 689-1700.

windows 7

What You Need to Know About Windows 7 End of Life

Starting January 14, 2020, Microsoft will no longer provide security updates or support for PCs with Windows 7. As a result, companies still using Windows 7 will need to plan and implement a Windows 10 migration in order to keep their operating systems secure. Whether you want to upgrade to 10 using your existing hardware or purchase new hardware that already includes the OS, it’s highly recommended that all businesses switch to Windows 10 before the end of life date in order to stay safe and receive necessary security updates. 

What is Microsoft’s end of life?

Microsoft is unique in that it has a very specific lifecycle for all of its operating systems. An operating system’s life begins when it’s rolled out to the public, and it ends when it’s fully no longer supported. There are two phases to Microsoft’s end of support process: end of mainstream support and end of extended support. Windows 7’s mainstream support ended on January 13, 2015, meaning that this was the date when Microsoft stopped offering new features and complementary support for the program. However, Microsoft still provides bug fixes, patches, and other security updates until the end of extended support. That date is January 14, 2020, or Windows 7’s official end of life date. After this date, security updates will no longer be pushed through to Windows 7 and your computer becomes much more susceptible to security breaches and malfunctions. That’s why it’s highly advised that you switch all of your Windows devices to Windows 10, especially in a corporate environment where digital security is of the utmost importance.

What happens if you keep using Windows 7?

You can keep using Windows 7 after January 14, 2020, if desired. Your computer will power up and run using the old operating system. However, you will no longer receive any software updates or security updates from Microsoft. This means that continuing to use the old operating system will make your computer much more vulnerable to security breaches and viruses. Microsoft applications like Office 365 will also run less effectively since no further updates will be offered for that operating system. If you do run into any trouble using the platform, you also won’t be able to receive any Microsoft support after this date. Although it is possible to run Windows 7 after its end of life date, we highly advise against doing so if you want to adequately protect your company from security risks.

What should you do to upgrade?

There are two ways to upgrade to Windows 10: by upgrading your existing hardware’s operating system or by purchasing new hardware with Windows 10 already installed. If you wish to upgrade your hardware as well as your software, it’s fairly affordable to do so. The PCs of today are much less expensive compared to the computers that came freshly installed with Windows 7 eight years ago. They will also have additional security and functionality features that will enhance your company’s productivity, making it a worthwhile option to consider. If you don’t want to invest in all-new hardware, you can upgrade your existing computer’s operating system to Windows 10. When it comes to upgrading your Windows 7 enterprise and migrating your entire company’s operating system, it’s always best to seek the help of an IT professional. C3 Tech’s managed IT services and network security services are here for you to help you remain as efficient, productive, and secure as possible. 

If you’re preparing for Windows 7 end of life and need help migrating your office’s technology solutions to Windows 10, give us a call here at C3 Tech. We specialize in IT services and office technology solutions for Orange County businesses of all sizes, with custom packages that give you exactly what you need to succeed. If you’re ready to get started, give us a call today at (714) 689-1700 and speak to one of our friendly and knowledgeable team members about your options. Want to upgrade from 7 to 10 for free? Check out this CNET article.

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Why Data Backup and Recovery are Important for Your Business

The single thing most important to your company’s function is its data. Without data, only a minuscule fraction of companies have what they need to complete their day’s work. Especially in the case of companies who keep private customer or client data on file, data loss can be devastating. A comprehensive data backup and recovery plan are imperative for ensuring that your company is protected. Without one, your company can experience permanent data loss, extensive employee downtime, and unanticipated expenses. Here are just a few of the many reasons why data backup and recovery are crucial for your business.

  1. Cyberattacks Are Always Evolving

In 2017, the average small business affected by ransomware lost more than $100,000 due to downtime. Odds are, if you’re a small business, this amount is not something you can easily spare. Although there are a number of ways to try and protect yourself from cyberattacks, these processes are not always successful, and any company can be susceptible to malware or other malicious attacks. Technology is always evolving, but this means that cyberattacks are always evolving and becoming more advanced as well. If one attack slips through the cracks of your preventative measures, data recovery plans can make sure that the damage is minimal and your downtime is virtually nonexistent. 

  1. Mistakes Happen

Many people think that data loss is typically a result of natural disasters or cyberattacks, and therefore it’s extremely rare or easy to prevent. However, the reality is that over half of all data loss incidents are the result of unanticipated human error or hardware malfunctions. Whether it’s coffee spilled on a hard drive, lost laptops, or accidentally pressing the delete key, mistakes happen. Ensuring that you have a data backup and recovery solution in place will help you get back up and running in no time, thereby saving you time, money, and stress.


  1. Your Reputation is Invaluable

More than 20 percent of businesses that experience data loss will lose customers as a result. Of those companies, 40 percent lose more than ⅕ of their customers. Is this a loss that you’re able or willing to take? Losing a client’s trust means losing their business. Make sure that you always have client data fully backed up and easily recoverable with a comprehensive recovery plan from C3. 

  1. Lost Time is Lost Money

29 percent of businesses that are victims of cyber attacks lose revenue, and 40 percent of those companies lose more than 20 percent of their total revenues. In business, time is money, and therefore extensive downtime will inevitably result in lost profits. By having access to a backup of all of your data, you can eliminate significant downtime caused by a data loss incident and get right back to work.

If you want to ensure that your data is safe and always recoverable, call C3 Tech to discuss a data backup and recovery plan. We can customize your plan to perfectly suit your business’s needs, no matter how big or small your company is. We provide you more than basic IT services; we provide complete peace of mind. Give us a call today at (714) 689-1700 to speak to a team member and get started.